Receive, prepare, and ship orders from all your channels in one inbox, with the status always up to date.
Lumon's orders module brings together in one place what customers ask for through your online store, WhatsApp, counter, or marketplaces. You track each one from the moment it comes in until it reaches the customer, with inventory and invoicing always in sync. Built for businesses that ship daily and can't afford to lose a single order.
Orders from your online store, WhatsApp, Mercado Libre, and counter all land on the same screen. You sort them by status, date, or priority to know what to prepare first. Nobody goes unattended for being in another system.
Move the order through stages: received, in preparation, ready, shipped, and delivered. The customer gets an automatic notice at every important change by WhatsApp or email. No more "is my order coming?" calls.
Generate the picking list with products, quantities, and warehouse location. When you confirm preparation, inventory is deducted and what's committed is set aside. If stock is short, the system warns you before you promise a date.
Assign the order to your own delivery, a courier, or apps like Rappi and PedidosYa. You generate the label, the customer gets tracking, and on close you issue the CFDI 4.0 or the DTE. It's all recorded for your accounts receivable.
Schedule orders that repeat every week or month without re-entering them.
Charge an advance when you take the order and track the outstanding balance.
Log orders for out-of-stock products and notify when merchandise arrives.
Mark urgent orders so they jump to the front of the prep line.
Fulfill each order from the most convenient warehouse or location.
See everything a customer has ordered to serve them better.
Track every order from all your channels, from the moment it comes in until it's delivered.